AI-Powered Chatbot for Your Business

 What is the chatbot's Artificial Intelligence?

When you enable Artificial Intelligence, your chatbot stops replying with fixed keyword-based messages and starts having real conversations with your customers on WhatsApp.

The AI uses your business information — your menu, prices, hours, address, and payment methods — to respond accurately and personally. It doesn't make things up: if it doesn't have enough information to answer, it lets the customer know and redirects them to your digital menu.

What can the AI do?

• Answer questions about your menu, prices, and product availability.
• Provide information about business hours, address, and payment methods.
• Understand both text messages and voice messages (audio).
• Recommend products based on what the customer has ordered before.
• Send your digital menu link when the customer wants to place an order.

What can the AI NOT do?

• It cannot process payments or modify orders.
• It cannot respond with information that isn't set up in your panel. If your menu doesn't have descriptions, the AI can't make them up.
• It doesn't replace human support for complex cases — but you can step in at any time.

Which plans include AI?

AI is available on both the Basic Connection and the Official Chatbot (Meta), depending on your plan.

How to enable Artificial Intelligence

1. In your OlaClick panel, go to WhatsApp Chatbot.
2. Find the Artificial Intelligence section.
3. Turn on the toggle.

Once enabled, automatic keyword-based replies are turned off. The AI takes over the conversation.

If you want to switch back to keyword-based replies, simply turn off the toggle from the same panel.

Note: On eligible plans, AI is enabled by default when you connect your chatbot for the first time. If you prefer keyword-based replies, you can turn it off manually.

What language does the AI respond in?

The AI responds in the language set in your business profile, regardless of what language the customer uses. If your profile is set to English, the AI will always respond in English.

What if I want to reply myself?

If you manually reply to a customer on WhatsApp while the AI is active, the chatbot automatically pauses for 5 minutes for that customer. After 5 minutes, the AI resumes the conversation.

This lets you step in whenever you need to without turning off the AI entirely.

Personalized recommendations

When a returning customer messages you on WhatsApp, the AI can offer to repeat their last order or choose from their previous orders. This makes reordering faster and easier for the customer.

Recommendations are based on the customer's actual purchase history and your business's best-selling products.

Frequently asked questions

Can the AI respond to voice messages? Yes. The AI transcribes the audio and responds as if it were a text message.

Can I use the AI and keyword-based replies at the same time? No. Only one mode can be active at a time. When you enable AI, keyword-based replies are automatically turned off.

Does the AI send order status updates or promotions? No. Those messages (order notifications, abandoned cart, reviews, etc.) work independently. The AI only handles conversational replies when the customer writes to you.

What happens if the AI doesn't know the answer? If the AI doesn't have enough information, it sends a message inviting the customer to visit your digital menu. It doesn't make up answers.

Does the AI work outside business hours? The AI does not automatically send the away message when your business is closed. If you want your customers to receive a notice outside business hours, consider using keyword-based replies for that case.

_{Updated: 05/25/2026  by Pedro B.}